On Saturday, February 17, 2018, thousands of AT&T email subscribers incurred an unexpected five-hour network outage. During this outage users with email accounts on att.net received password error messages while attempting to retrieve and send email messages. Users were never notified or updated by AT&T about the outage. Instead they had to inquire via social media or web-based discussion groups to learn that the outage was attributed to a server issue.

As an impacted subscriber I couldn’t...