Recently my elderly disabled mother experienced a lengthy outage with her land line that is serviced by Brightspeed Communications. She could not receive incoming calls nor make outgoing calls for several days, which could have been disastrous in getting life-sustaining care. 

It took two separate online chat conversations for me to convince a service representative to send a technician to do on-site troubleshooting. The root cause was attributed to a nearby malfunctioning switch box. Had...